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Typhoon Mangkhut: Delivery Arrangements for Monday (17 Sep) | 颱風山竹:星期一(9月17日)之特殊送貨安排

With typhoon Mangkhut causing adverse weather, orders scheduled for Monday (17 Sep) delivery may be affected. Please note that the following arrangements will be in place:

If tropical cyclone signal no.8 or above and black rainstorm signal are dropped:

  • Before 6AM, all deliveries will carry on as planned without changes.
  • Between 6:01AM and 7AM, all deliveries will take place at up to 1 hour later than the requested time slot.
  • Between 7:01AM and 9AM, only 1-3PM and 2-4PM deliveries will take place at up to 3 hours later than the requested time slot. 5-7PM deliveries will be postponed to the same time slots on Tuesday or later.
  • Still hoisted at 9:01AM, all deliveries will be suspended and postponed to the same time slots on Tuesday or later.

What does that mean for you?

  • If you wish to reschedule your delivery date,  please inform us by email (ask@jousun.com) or whatsapp (9131 3200) by 12NN Sunday (17 Sep), quoting your order number (JSxxxxx).
  • If you wish to cancel your order, please inform us by email (ask@jousun.com) or whatsapp (9131 3200) by 12NN Sunday (17 Sep), quoting your order number (JSxxxxx).
  • If we do not receive your notification, we will carry on with your order and the delivery arrangements outlined above.

Stay safe and we apologise for any inconvenience caused.

颱風山竹為香港帶來惡劣天氣,星期一(9月17日)的送貨服務可能會受天氣影響,實際送貨安排將會根據以下條件作出調整,敬請留意:

如8號風球或以上及黑色暴雨警告在以下時間取消

  • 早上6時前取消,所有訂單將照常送貨。
  • 早上6時01分至7時取消,所有訂單將會以一小時延誤送貨。
  • 早上7時01分至9時取消,1-3PM及2-4PM的訂單將會以三小時延誤送貨, 5-7PM的訂單將會被延誤至星期二或以後的同一時段送貨。
  • 早上9時01分仍然生效,所有訂單將會被延誤至星期二或以後的同一時段送貨。

下一步應該怎樣做?

  • 如果您想更改送貨日期,請在星期日(9月17日)中午12時前,以電郵 (ask@jousun.com) 或 WhatsApp (9131 3200) 通知我們,並提供您的訂單編號 (JSxxxxx)。
  • 如果您想取消訂單,請在星期日(9月17日)中午12時前,以電郵 (ask@jousun.com) 或 WhatsApp (9131 3200) 通知我們,並提供您的訂單編號 (JSxxxxx)。
  • 如果我們沒有收到您的回覆,我們會依照以上送貨安排處理您的訂單。

敬請各位注意安全!不便之處,敬請原諒!

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